If you encounter an issue while using Ripple Design Studio.

  1. Press CTRL+F5, this will reload the page and remove any loading issues.

  2. Log out and Log back in with an incognito browser or equivalent. This will update your permissions and remove potential caching issues.  

  3. Search the Knowledge Base. We endeavor to provide up to date solutions to any reported issues.

  4. Take Screenshots and copy error message text.    
    a. A screenshots says a thousand words, unless its an error message in which case it's easier to debug with the text provided.
    b. Press F12 and click the Console heading. Reload the page and copy and error messages displayed. 

  5. Contact Support
    Please Provide:
  • Current Behavior (What's happening now.)
  • Expected Behavior (What should be happening.)
  • Steps to Reproduce (How it happened.)
  • Any relevant screenshots, errors messages, or context.


Support will contact you within as few business days as we are able to review and recreate the issue.